Support

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Support and Training Options

HWP Training

Training

We offer "Site Building" training for those building OpenScholar sites. We also offer a Web Graphics Workshop for those looking to learn more about using and editing imagery on their website. See the full listing of Platform trainings and sign-up today.

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HWP Documentation (Featuring OpenScholar)

Documentation

Visit the OpenScholar online documentation to learn about features, functionality, and other topics.

ABCD OpenScholar User Group

ABCD OpenScholar

The ABCD-OpenScholar group was created so the HWP Platform users can have a place to continue to learn and ask questions about the OpenScholar software. Join now to receive notifications about our monthly meetings!

Community Support

Community Support

Become a part of the Harvard online Community Forum. Suggest new feature ideas for OpenScholar, vote for proposed features, report issues and get responses directly from the HWP team and other Community members. Find out about new features being developed on the OpenScholar roadmap.

Service Desk

Service Desk

Open a ticket with the HUIT Service Desk for technical issues not found in the resources listed above.

Please include the following with your ticket:

  • Ask to have your request assigned to the “Harvard Web Publishing (HWP)” queue
  • Include the URL of your website
  • Provide as much detail as possible regarding your question or issue