Service & Platform Roadmaps
Our service and platform roadmaps guide how our platform and services improve over time.
- The platform roadmap focuses on making the system better for everyone through updates to design, accessibility, security, and features.
- The service roadmap focuses on how we support users, including training, governance, and day-to-day help.
Both are shaped by feedback from the Harvard community, so we can prioritize what matters most and continuously improve a shared, reliable platform instead of building one-off solutions.
HarvardSites Drupal
HWP's enterprise-grade website building platform.
Harvard Web Publishing Service Roadmap
User and community feedback informs our services to meet the demands and needs of website administrators. We update the service roadmap regularly as new improvements are created and launched.
Last updated: May 29, 2026
Training & Support | Drupal Support Chatbot - an AI-powered support agent available 24/7/365 for common questions about using HarvardSites Drupal. | Launched FY26.q4 |
Best Practice Guidance | Content strategy AI assistant - An artificial intelligence application that reviews your website and makes suggestions to improve your website content, taking into consideration our design system and digital accessibility. | Launched FY26.q4 |
Training & Support | Instructor-led (level-up) classes - Classes aimed at site administrators that cover advanced topics, such as taxonomy, content strategy, and writing for the web. | In Progress |
Community Listening & Learning | HarvardSites Quarterly Roadshows: community user engagement series to highlight new product and service features, what’s to come, and gather feedback. | In Progress |
Training & Support | Asynchronous how-to videos - quick hit, 1-5 minute video shorts designed to help users understand and tackle a variety of site building topics. | Launched FY26.q3 |
Training & Support | Asynchronous Site Builder Training: a pre-recorded version of our 2-hour intensive training for new users to get up to speed without waiting for a live session. | Launched FY26.q3 |
Community Listening & Learning | Site Builder Sentiment Survey: HWP conducted a study to understand the experiences, needs, and satisfaction of Harvard community members who build, edit, or manage websites using the HarvardSites Drupal platform. | Launched FY26.q3 |
Best Practice Guidance | How to guides: learn to use patterns effectively to achieve practical goals like driving engagement, simplifying navigation, and improving usability. | Launched FY26.q1 |
Listen, Learn and Improve
Research studies, helpdesk tickets, user feedback, and community engagement across the year informs our product and service roadmaps for the HarvardSites builder community. Feedback activities include: Semi-annual research studies, prototype testing, working group meetings, studies with assistive technology users, site builder trainings, and office hours (among others).
This illustration is intended to convey the many different channels and inputs that help HWP understand community demand so we can synthesize and prioritize improvements.
